Terms & Conditions

What these terms and conditions are about

When you use this website,www.practicalproducts.co.nz or purchase products from us you agree to these terms and conditions. We can change them by making changes to them on our website.  The change will apply to all orders made by you after the change is posted on the website.
Use of our website by and the supply of the products to you are subject to the laws of New Zealand and the non-exclusive jurisdiction of its courts.


Products Purchase


Order process:  The website sets out the order process, using an online shopping basket.  You must be over 18 to make a purchase.  If you are purchasing on behalf of someone else you promise to us that you have their authority to act on their behalf.  When you place an order with us you promise to us that you are purchasing the goods for personal use and not for re-supply.

 Product availability:  We use our best endeavours to ensure that the products on the website are in stock but give no guarantees.  We will inform you if the product order cannot be fulfilled.

Prices:  These are in NZ Dollars, include GST but exclude delivery charges.  The prices are correct when published except for obvious errors (for example, if the price is clearly too low or high).  The price will apply at the time of your order.  However, we can change prices at any time and the changes will then apply to subsequent orders. An invoice will be emailed to you at the email address you supply when you place your order.  You are responsible for ensuring that your contact details are correct.

Payment:  We accept Visa, MasterCard and direct bank deposits.  Credit card payments are processed via Payment Express Payment Gateway secure payments system to ensure high levels of payment security and are subject to Payment Express terms and conditions. Payment Express secures all your customer and credit-card data with military-grade software and servers. We will not store or transfer any of your credit card information. All data is transferred using Payment Express's secure servers.

Delivery:  We deliver only to street addresses in New Zealand and Australia.  Delivery costs are dealt with in the same way as product prices but will be separated out in your online shopping basket.  We will use reasonable endeavours to deliver the products to you after you have placed an order (usually by Courier Post or NZ Post) and completed all purchase requirements, including payment of the price.  This will usually be within 48 hours of payment), confirmed by email with Track and Trace details if sent by Courier Post.  The products will be delivered to you at the address you completed in the online shopping basket.  You are responsible for its accuracy. Post office boxes or similar addresses are unacceptable (except when delivery is through Courier-Post).


Further delivery information, New Zealand:
North Island: Minimum cost per order NZD $10. Extra item cost per order NZD $5.  Plus GST in each case.
South Island: Minimum cost per order NZD $20. Extra item cost per order NZD $5.  Plus GST in each case.
The  minimum cost per order is the base purchase price price for a single product item.  The  extra item cost  is the additional price per product item charged if more than 1 of the same product item is purchased by you.

Further delivery information, Australia:  By NZ Post, delivery time 2-3 weeks.  Minimum cost per order NZD $30.  Extra item cost per order NZD $10. In each case, calculated as for NZ.


Product Refunds: We do not have to provide a refund if you have changed your mind about a particular purchase.  However, if the goods are faulty, we will meet our obligations under our product warranty (and any other applicable legislation).


 

Our product warranty


  To the extent allowed by law (such as the Fair Trading Act 1986 and the Consumer Guarantees Act 1993,) we give only the following warranties in respect of the products sold by us to you.  We do not provide you with recommendations or advice on the products.

We provide a warranty only against manufacturing defects in the products which result in them not being of acceptable quality, having regard to their type and price and the information about the products provided by their manufacturers.  If they provide instructions, recommended uses, applications, warnings, and application and installation information for the products, you are responsible for reading and following them.  A failure to do so may result in damage which is not our responsibility.  We give no guarantee or make any representation as to the effectiveness of the products because the results achieved will depend on the condition, age, amount of use and maintenance of the items on which they are used.

If there is a manufacturing defect in the product you must return the product to us at your cost in its original packaging, if possible, with an explanation of the defect and the circumstances in which it has arisen.  At our cost, and our option, if we consider that the warranty is breached, we will  obtain a prompt product replacement from the manufacturer or if we are unable to do so we will  refund the product purchase price to you.  Nothing in these terms of sale limits or excludes any other implied legal rights that you may have.


Website and related matters

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for those matters.